Learning from errors
Not everyone learns from errors made. Instead, they deny having made an error, blaming another person, or else they believe chance played a role.
However, human character is such that, under certain conditions, we will continue to make errors. Neurobiology and cognitive psychology, particularly, have increased our understanding of the workings of the human brain over the past few years. We have come to know more about the underlying processes of the errors we make every day; although most of them have little consequences, occasionally they have very serious ones. This new knowledhe may help us to deal with errors differently and to reduce the likelihood that they reoccur. This book will help you to get a better idea of the human qualities that are responsible both for many errors and for superios human performance. If we can accept that certain errors simply are a result of oridinary human behaviour we can focus on how we can protect ourselves against those errors and their consequences.
We can begin to learn from errors once we have noticed them. Do others have the courage and the willingness to point out our errors to us? How to respond when others are put on the defensive? What methods can be recommended to analyse errors? The presented suggestions can be used both at home, on the job and in social clubs. They elaborate on the processes that are active within the individual, in social relations and in groups. For example, groups may develop the feeling of being infallible, thus requiring additional effort to discuss errors.
Errors made in organisations cost lots of time and money and they lead to quite a few accidents. The final chapter will discuss how a culture of blame can be turned into a culture of learning in order to achieve that errors are repeated less frequently - or even not at all.